Customer Service

Friday Music customer service is handled by MAP Digital.

IMPORTANT NOTE: Do not reply to the order confirmation email for any customer service issues, as you will not get a reply from that email address.

We currently provide customer service support over email 5 days per week, Monday - Friday, 9 AM-5 PM PST.

You can email us at:  fridaymusiccs@mapdigitalsolutions.com

FREQUENTLY ASKED QUESTIONS:

How do I track my order?

REGARDING TRACKING NUMBERS:

If you received an order confirmation email, please refer to it, as it contains your tracking number. Once you have located your tracking number, copy and paste it here: 

https://tools.usps.com/go/TrackConfirmAction!input.action

Please make sure that you have checked your spam / junk mail folder for this email. 

REGARDING TRACKING STATUS:

If your tracking says, "Electronic Shipping Info Received", this means that we are processing your order and have printed the shipping label for it. This does not mean that the order has shipped yet. You will be able to see further progress with your tracking number once it starts making its way over to you. USPS tracking numbers take up to 72 hours to become active, considering evenings and weekends, etc. 

When will my order ship?

We currently ship orders 5 days per week, Monday thru Friday. We process orders as quickly as possible. Orders placed on a weekend will be shipped out at the beginning of the following week.  In some instances we will only have part of a multi-item order in stock.  In those circumstances, unless we are confident that the missing items will be arriving shortly, we may split your order rather than hold it.

Can I change the shipping address for my order?

We'd like to remind you to be absolutely sure that your shipping address is entered correctly. Once your order is processed and packed, we no longer have time to change the shipping address. 

We also don’t have the ability to reship orders that are returned to sender. Please pay close attention when you are checking out and make sure that your shipping information is 100% accurate, and there will be nothing to worry about.

How do I cancel my order?

If the items you order are in stock, your order will move to our shipping department very quickly. If you need to cancel an order after placing it, you'll need to email us the same day for a chance to have the address changed. 
 
If more than one day has passed since placing your order, we may not be able to cancel your order. 

**Please note: 

Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified.  

How do I contact you?

Before reaching out to us directly, please read through our FAQs.   Should you still need more information, feel free to email us at fridaymusiccs@mapdigitalsolutions.com.  Please make sure you have your order number, email and order information handy.

What is your returns & exchange policy?

Returns
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Friday Music is not responsible for items damaged in transit. We suggest that you choose either Priority Mail or Priority Mail Express shipping options, both of which include shipping insurance.

Unopened items may be returned for full credit - minus any shipping expenses. Only manufacturing defects qualify for open item returns.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
CD, DVD or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fridaymusiccs@mapdigitalsolutions.com.

Sale items 
Items can only be refunded for the purchase price. If you purchased an item on sale, you will be refunded the sale price you paid.

Exchanges 
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at fridaymusiccs@mapdigitalsolutions.com and send your item to: 2140 Norwalk Ave Los Angeles California US 90041.

Shipping
To return your product, you should mail your product to: 2140 Norwalk Ave Los Angeles California US 90041

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Is it safe to use my credit or debit card?

Absolutely.  Our store is hosted on the Shopify platform, which provides unparalleled, state-of-the-art encryption to process all orders.

Why was my credit card declined?

Be sure that you entered your billing address correctly and that you included your security code.  Those are the two most common mistakes that cause a transaction to be denied.

Do you charge sales tax?

Yes we do for California residents only.

How will my order ship and how much will I be charged?

All domestic orders are shipped via the USPS.  We strongly suggest that you choose the Priority or Priority Mail Express shipping options as those methods both include insurance.  Pricing will vary depending on shipping service selected, weight of items and shipping address.