FAQs

SHIPPING INFO

  • We ship orders Monday through Friday. Orders received on Fridays will be shipped the following week. Please consider this when placing your order.
  • A tracking number will be provided for all domestic orders (within the US). Orders can ONLY be tracked via this tracking number.
  • California orders will have sales tax of 9% added to the order total.
  • We are not responsible for any taxes or duties that may be incurred on international orders.
  • All products are described as accurately as possible.
  • You are responsible for your order if you enter the wrong shipping address.
  • Please note, we are not responsible for items that are lost or damaged during shipping.  We suggest that you choose Priority Mail or Priority Mail Express as both of those shipping options come with insurance that will cover any damages incurred in shipping.

REFUNDS // RETURNS // EXCHANGES

STANDARD INVENTORY

  • Exchanges // If you want to exchange an item or if an item is returned to us due to insufficient or incorrect address it is your responsibility to pay for shipping the item again.
  • Audio and video may only be returned due to damages that arise from shipping.
  • Any defects due to manufacturing (i.e. skips, hisses, etc.) are not the responsibility of MAP Digital unless we are notified by the manufacturer of a known defect.

If you would like to request an exchange, please email us at fridaymusiccs@mapdigitalsolutions.com

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

DAMAGED ITEMS

  • If you have received something that was damaged in transit, please do let us know. While we are not responsible for items damaged by USPS, we will do our best to accommodate you and may be able to help.
  • If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt 
  • Please note: exchanges for limited edition items (such as colored vinyl, signed items, numbered editions, etc.) are subject to available inventory at the time of the receipt of the exchange. If your item is a CD or vinyl release, it must not be opened and remain sealed in its plastic wrapping to qualify for a refund or exchange. If we no longer have these limited items in stock you will be automatically given a refund.
  • Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

IMPORTANT // NON-RETURNABLE & NON EXCHANGEABLE ITEMS

Unfortunately, we cannot accept returns on the following items:

  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any product missing the serial number or UPC

 

CONTACT US

If you need further assistance via email, please email us at fridaymusiccs@mapdigitalsolutions.com

 

SHIPPING TIMES

  • Average delivery time for domestic orders is 5-7 business days, but could take up to two weeks.
  • Average delivery time for international orders is 10-15 business days, but could take up to three weeks.
  • International shipping depends on the customs of the country we are shipping to.

Please feel free to contact us if you have any other questions. Have the order number and name of the person who purchased the item(s) on hand when you do.